Some field notes are example drafts, clearly marked below.
Pool buildersExample draft
Not publishedExample draft: a proposed field note about the day-to-day problems behind running a pool-building business. Research and findings are still to be added.
Business operationsCustomer research
View proposed article: What I learned from talking to Sydney pool builders →Pool buildersExample draft
Not publishedExample draft: questions to investigate about customer decisions, quoting and follow-up. This is a proposed topic, with no conclusions yet.
QuotingCustomer behaviour
View proposed article: Why customers disappear after receiving a quote →Pool buildersExample draft
Not publishedExample draft: a proposed investigation into how lead quality, sales capacity and operations fit together. Evidence is still to be gathered.
Lead generationBusiness operations
View proposed article: When more leads aren’t actually the answer →